Booking and contract formation
An enquiry sent through the website or by email is not, by itself, a confirmed booking. The engagement is only formed once the client accepts the individual proposal in writing and the agreed confirmation amount has been received.
Before any payment is made, the client receives the individual service agreement, the commercial proposal, the indicative or final menu, the cancellation terms and the legally applicable information.
- The proposal is valid for a limited period unless a different deadline is expressly stated.
- The booking is confirmed once that amount and the signed agreement have been received.
- The final guest count, venue and schedule must be confirmed in good time.
Financial terms
Prices are stated in euros and, unless expressly noted otherwise, will include or clearly break down the applicable indirect taxes. Confirming a booking requires an advance payment of 50% of the total, intended to secure the date and the purchase of ingredients.
The remaining balance must, as a general rule, be settled on the day of the event, unless a different arrangement is stated in writing. Any extras, extensions, additional staff or client-approved changes are charged separately.
Failure to pay on time may lead to suspension or cancellation of the booking, with retention of amounts already accrued and non-recoverable costs, without prejudice to any rights provided by law.
Menus, allergies and last-minute changes
The menu is designed for a specific date and may vary according to seasonality, ingredient availability, quality or logistical constraints. Any substitution is handled professionally to preserve the coherence of the experience.
The client must disclose allergies, intolerances, diets, pregnancy, religious restrictions, children, pets, access issues, lifts, parking and any other relevant circumstance well in advance.
- Severe allergies must be disclosed in writing before confirmation.
- Individual dietary restrictions will be adapted whenever this is technically possible.
- If a requested change would compromise safety or the integrity of the menu, the owner may propose a reasonable alternative or decline the booking.
Service delivery, access and safety
The client must provide a safe working environment with reasonable access to water, electricity and a suitable work surface. The service may be suspended if the venue conditions do not allow safe and hygienic work.
Instructions that conflict with food safety, legal requirements or professional best practice will not be followed. If the client or any guest is intoxicated, under the influence of substances or otherwise prevents the service from being delivered properly, the owner may stop the service.
Ordinary cleaning of the work area and basic waste removal are included. Deep cleaning, replacement of consumables not expressly included and restoration of pre-existing damage are excluded unless otherwise agreed.
Cancellations, force majeure and liability
Cancellations must be notified in writing. Because this is a bespoke service reserved for a specific date and dependent on fresh purchasing and dedicated time, the following cancellation and retention rules apply:
- More than 15 calendar days: refund of the confirmation amount, deducting only non-recoverable costs already approved by the client.
- Between 15 and 7 calendar days: retention of 50% of the reserved amount.
- Less than 7 calendar days or no-show: retention of that amount and, where applicable, any documented costs already incurred.
If cancellation is due to duly evidenced force majeure, the parties will seek a new date or, if that is not possible, the return of the amounts corresponding to the unperformed part, with no additional liability for either party.
The owner’s liability will be limited, to the fullest extent permitted by law, to direct damages that are actually proven and caused by wilful misconduct or gross negligence. No liability is accepted for indirect losses, loss of profit or loss of opportunity, except where mandatory law requires otherwise.
Withdrawal rights, images, data and jurisdiction
Where the law recognises a right of withdrawal, it will be explained clearly and in writing. In legally excluded cases, especially bespoke services and leisure-related services scheduled for a specific date or period, the withdrawal right will not apply to the extent permitted by law.
Images of the event may only be captured, published or shared with the client’s express consent or, where required, with the express consent of the guests concerned. Personal data is handled in line with the Privacy Policy.
The client will receive any invoice or tax documentation required under applicable law.
These terms are governed by Spanish law. Any dispute, subject to mandatory consumer jurisdiction rules, will be submitted to the courts of Madrid.